| 1. |
How to make
payment? |
| Ans. |
You can make payment through any
International or Global Indian credit cards viz Visa, Master cards, American
Express and Discover. Your card will be charged in Indian
Rupees. |
| |
|
| 2. |
Can I pay by
check/DD/Cash? |
| Ans. |
Yes, you can also pay by check, DD
or cash. But your order will be executed only after the realization of your
instrument. For further information please contact our customer service at
custcare@skrfoods.com |
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|
| 3. |
How to know whether my order is
delivered or not? |
| Ans. |
As soon as your order is delivered,
you will receive a confirmation through e-mail with the details of delivery,
i.e., date, name of the recipient and products delivered. You can also log on to
“Order Status” in skrfoods.com and check the status of your order by entering
Your Order no [or] by Transaction ID(xid). |
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|
| 4. |
Can I cancel or modify my
order? |
| Ans. |
Salmon is a perishable food item
and orders once placed can not be cancelled or modified. |
| |
|
| 5. |
When do you normally deliver the
items? |
| Ans. |
Our deliveries take place normally
between 9.00am and 6.00pm on all working days |
| |
|
| 6. |
Can I specify a time for
delivery? |
| Ans. |
Yes. SKR Foods accepts specific
time deliveries at no additional charge. You can specify a time period but you
can not pinpoint a specific hour. We try to deliver at the nearest possible
time. |
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|
| 7. |
How many days in advance should I place
the order? |
| Ans. |
Generally we need 2 working days
notice to execute your orders |
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|
| 8. |
How safe is my transaction through your
site? |
| Ans. |
Transactions at skrfoods.com are
absolutely safe. Our site uses SSL protocol and your credit card details are
processed in encrypted form so that nobody knows the details. You can be assured
of safe transaction. |
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|
| 9. |
Why should I register to place my
order? |
| Ans. |
Registration is not compulsory to
place your order. But every time you place an order you have to fill up all your
details in the order form. If you register with the site, we will maintain your
account and you need not fill all your details every time you want to place an
order. This will save your time. It will also entitles you to get our newsletter
which we send from time to time to keep you informed about new products,
services or special schemes introduced in our site |
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|
| 10. |
What do you do with my personal
details? |
| Ans. |
We do not use your address
particulars for any other commercial purpose. We need your particulars only to
contact you in case of any problem in delivery or to reconfirm the orders in
case of high value items. This will also help us if any person wrongly uses your
credit card without your knowledge. |
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|
| 11. |
Is there any additional delivery
charge? |
| Ans. |
No. |
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|
| 12. |
Are the items delivered as per the
display on Web Pages? |
| Ans. |
Yes. We deliver the same item as
far as possible. If a particular item is not available, we shall inform you via
e-mail or telephone and suggest an alternative
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